Legal

Privacy Policy

Effective Date: May 23, 2026 · Ascentir Technologies

Ascentir Technologies ("Ascentir," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.ascentir.io or engage with our products and services. Please read this policy carefully.

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, job title, company name, and email address submitted via contact or demo request forms
  • Mobile phone number, when provided and consented to for SMS communications
  • Correspondence you send to us via email or contact forms
  • Payment and billing information, if applicable to your service agreement

We also collect information automatically when you use our website:

  • IP address, browser type, operating system, and device identifiers
  • Pages visited, time spent on pages, referring URLs, and clickstream data
  • Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

  • Respond to your demo requests, inquiries, and support tickets
  • Send transactional communications about your account or services
  • Send SMS messages you have explicitly consented to receive (see Section 4)
  • Improve and personalise our website and product experience
  • Analyse usage patterns to improve our services
  • Comply with legal obligations and enforce our terms
  • Detect and prevent fraud, abuse, or security incidents

3. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services (e.g., CRM platforms, email delivery services, cloud infrastructure), subject to confidentiality obligations.

We may also disclose information when required by law, court order, or government authority, or to protect the rights, property, or safety of Ascentir, our users, or the public.

4. SMS / Mobile Messaging Privacy

When you opt in to receive SMS messages from Ascentir Technologies, we collect your mobile phone number and the consent record (timestamp, IP address, opt-in source URL, and exact consent language shown).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of personal information described in this Privacy Policy specifically exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We use your phone number solely to send the messages you have consented to receive. Message frequency varies. Message and data rates may apply. Reply HELP for help or Reply STOP to unsubscribe at any time. To request deletion of your phone number and SMS consent record, email privacy@ascentir.io.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors are coming from. Cookies are small data files stored on your device.

We use the following types of cookies:

  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: Help us understand how visitors interact with our site
  • Marketing cookies: Used to deliver relevant advertisements and track campaign performance

You may disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data to another service
  • Opt-out: Opt out of marketing communications at any time
  • SMS opt-out: Reply STOP to any SMS message to unsubscribe immediately

GDPR (EEA residents): You have the right to lodge a complaint with your local data protection authority. Our lawful basis for processing is legitimate interest and, where required, explicit consent.

CCPA (California residents): You have the right to know, delete, and opt out of the sale of personal information. Ascentir Technologies does not sell personal information.

7. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for a minimum of 4 years as required for telecommunications compliance. You may request deletion at any time by contacting privacy@ascentir.io.

8. Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. No method of transmission over the internet is 100% secure; we strive to use commercially acceptable means to protect your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the revised policy.

10. Contact Us

For privacy-related questions, data deletion requests, or SMS opt-out assistance: